Limited Lifetime Warranty
ROLL AWAY® Window Screens
Our History Speaks for Our Quality
The R. Lang Company was established in 1967, and retractable screen systems are how we began. We have always manufactured our products in the USA and continue to do so today. With over 50 years of successful retractable screen manufacturing behind us, we stay as we have always been, committed to making products that you’re happy to add to your home.
We are confident in our Products & Processes and provide the following "Limited Lifetime Warranty."
Warranty Claim Process:
Any product rework must be pre-approved. In most cases, we recommend that the product be returned for correction to our facility in Visalia, California. This warranty includes the costs of shipping all defective products for the first six (6) months after the initial purchase. After the first six (6) months from initial purchase date, the buyer will be responsible for all shipping costs to/from our facility when required.
All warranty claims must be submitted by the original purchaser of the product from R. Lang Company for validation purposes. You must provide an original invoice number for verification. R. Lang Company reserves the right to inspect and test products to determine the validity of any Warranty Claim made or perceived, and R. Lang Company is the final judge as to its cause and rectification processes.
What Is Covered
Our Limited Lifetime Warranty is valid for the original purchaser of our retractable window screen(s) only, and only when the screen has been installed permanently in a single location. Our Limited Lifetime Warranty is non-transferable, and is the only valid Warranty, implied or otherwise, in connection with our retractable window screens. In no other event shall R. Lang Company be held liable for direct or indirect loss, consequential damage(s), or any other claims except as provided for in this warranty.
Our Limited Lifetime Warranty assures the workmanship and materials (Screen Mesh/Mesh Lock/ Weather Stripping Excluded) utilized in our retractable window screens will be free from defects, under normal use, to the original purchaser in a single location, for a lifetime. The R. Lang Company will repair or provide replacement product, at its election, free of charge, for any product proven to have a manufacturing defect during the lifetime of the product up to a maximum liability which shall be equal to the cost of replacement of the defective product. R. Lang Company shall in no event be liable for labor charges or other expenses whatsoever in connection with removal or installation of either the original or replacement product. In the event of repair or replacement pursuant to terms of this warranty, the original warranty shall apply to the repaired or replacement product. In lieu of replacement/repair, R. Lang Company, at its sole discretion, reserves the right to refund up to the amount paid by the original purchaser of the product but not including any installation/removal costs, consequential damage costs, or any other costs whatsoever. The term "defect" as used in this warranty is defined as imperfections which impair the utility/intended use of the retractable window screen and are generally not applied to perceived issues deemed 'aesthetic' or 'subjective judgements.'
Our Limited Lifetime Warranty is only valid when all retractable window screens are installed in accordance with R. Lang Company Installation Instructions (Available in both Text and Video formats). Retractable window screens installed incorrectly, in applications for which they were not intended, damaged during installation, or not installed in accordance with R. Lang Company accepted methods, are NOT eligible for coverage under this or any other warranty, implied or otherwise.
Our Limited Lifetime Warranty is intended to cover individual homeowners and does not apply to retractable window screens installed in commercial or public use applications. Our Retractable Screens are intended for Interior Applications Only, any Exterior Applications or constant exposure to outdoor elements will result in the Warranty being void.
Our Limited Lifetime Warranty expressly excludes the Screen Mesh and Mesh Lock components, and the Weather Stripping, which includes rips, tears, separation, fraying, and/or snags in or on screen material, or the detaching of the screen material from the inner tube or drawbar. Wrinkles in the mesh or puckering along its edges does not constitute a defect. Different mesh utilized, the screen’s size, its location, and even atmospheric conditions, may cause variations in the mesh’s appearance and/or smoothness of extension/retraction, and are therefore not considered "defects" under the terms of this warranty.
Our Limited Lifetime Warranty does not cover changes/fading/chalking in all coated finishes of all parts as it is an expectation this may take place with the passage of time but in no way affects the operation of the retractable window screen.
Our Limited Lifetime Warranty does not cover damage caused by misuse, abuse, negligence, scratching, corrosive atmosphere contaminants, vandalism, modifications, or any 'Act of God,' or other causes reasonably beyond the control of the R. Lang Company.
Our Limited Lifetime Warranty assumes the original purchaser of the retractable window screen(s) will diligently perform all expected maintenance tasks as outlined by R. Lang Company (Available in both Text and Video formats). Retractable window screens lacking maintenance as outlined by R. Lang Company, or found to have a defect caused wholly or in part by improper maintenance, are NOT eligible for coverage under this warranty or any other warranty.
This Document expresses the entire liability of R. Lang Company with respect to its retractable window screens. Some States do not allow limitations or exclusions as set forth, so the above limitations or exclusions may not apply to you.